1. What services do you offer?
We specialize in a range of services including braiding, natural hair care, protective styles, loc maintenance, sew-ins, twist-outs, silk presses, and hair treatments. We also offer scalp care, extension removal, and custom styling.
2. Do I need to book an appointment in advance?
Yes, we highly recommend booking an appointment in advance to ensure availability, especially for specialty styles. Walk-ins are welcome when time allows but are not guaranteed.
3. How early should I arrive for my appointment?
Please arrive at least 10–15 minutes early to allow time for check-in and consultation. Arriving late may result in a shortened service or rescheduling.
4. What is your cancellation policy?
We ask for at least 24 hours’ notice for cancellations. Same-day cancellations or no-shows may result in a cancellation fee or loss of deposit.
5. Do you offer consultations?
Absolutely! We offer free consultations for most services. This helps us assess your hair health, discuss your goals, and recommend the best styles or treatments.
6. What should I do before my appointment?
Please arrive with detangled, clean hair unless the service includes a shampoo. For braid or twist styles, hair must be free of product build-up or heavy oils unless otherwise specified.
7. Do you style children’s hair?
Yes, we offer child-friendly services for kids age 5 and up. Please let us know when booking so we can match your child with a stylist who works with younger clients.
8. What kind of hair products do you use?
We use natural and professional-grade products that are gentle, nourishing, and suited for all hair types. We also offer product recommendations for at-home care.
9. Can I bring my own hair extensions?
Yes! You're welcome to bring your own hair extensions. Just make sure they are the correct type and quantity. Let us know in advance if you need guidance on what to purchase.
10. Do you accommodate clients with sensitive scalps or allergies?
Yes, we take sensitivity and allergies seriously. Please let us know at the time of booking so we can adjust products and techniques accordingly.
11. How long will my appointment take?
The duration depends on the service. Basic services like trims or shampoo/style typically take 30–60 minutes, while braids, twists, or sew-ins can take 2–6 hours. We’ll give you an estimate when you book.
12. Do you offer same-day or emergency appointments?
We do our best to accommodate urgent bookings, but same-day availability depends on our schedule. It’s best to call or message early in the day to check.
13. Do you require a deposit to book?
Yes, a non-refundable deposit is typically required for most appointments. This secures your spot and goes toward your final payment.
14. What forms of payment do you accept?
We accept cash, major credit/debit cards, Cash App, Zelle, and Apple Pay. Payment methods may vary by stylist, so feel free to ask when booking.
15. Do you offer mobile or at-home services?
In some cases, we offer mobile services for events or clients with special needs. This must be arranged in advance and may include a travel fee.
16. Can I bring a guest or child to my appointment?
To ensure a peaceful, professional environment, we ask that you come alone unless previously approved. Exceptions can be made for parents with children receiving services.
17. How often should I get my hair styled or maintained?
Protective styles should be refreshed every 4–8 weeks, depending on the style and hair growth. Regular trims and conditioning treatments every 6–8 weeks help maintain healthy hair.
18. Do you offer bridal or special event styling?
Yes! We offer bridal packages, updos, and group styling for weddings, photoshoots, and special occasions. Book a consultation to plan your look in advance.
19. What happens if I’m not satisfied with my style?
Client satisfaction is our priority. If you’re not happy, please let us know within 48 hours of your appointment so we can address any concerns or make adjustments.
20. Do you sell hair products or accessories?
Yes! We offer a curated selection of natural hair products, oils, edge control, bonnets, and styling tools in-salon and online. Ask your stylist for recommendations.
